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Home > Support > Service Program > Service Level
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CTS designed a comprehensive service program with various levels of support, enabling our partners to leverage our expertise to solve different technical requirements in a timely manner. Being CTS members, partners can access to following services and features online:

- Firmware/ Software online updates
- Technical/ Marketing Materials downloading from member zone
- RMA/Technical support tracking status
- Network Consultant to incorporate CTS products
CTS’ online services provide its members with rich content of valuable information and immediate backup by technical supporting team from company headquarters to ensure your CTS products to operate more efficiently and reliably. Local partners in each area worldwide also serve as immediate point of contact for all inquiries about installing, configuring and operating CTS products. Please see the advantages of different levels of membership below:

Platinum Gold Basic

- Spec Search
- White Paper
- New Release
- Event Conference
- RMA Request Form
- Technical Support Request
- User's Manual
- Certification
- Release Note
- Product Image
- Quick Sales Guide
- Success Story
- Comparison Matrix
- Solution Guide
- Firmware Download
- Catalog
- Brochure
- Poster Design
- Sales Kit
- Award News
- Award Logo
- RMA Record List
- Technical Support Status
- Network Consultant

- Spec Search
- White Paper
- New Release
- Event Conference
- RMA Request Form
- Technical Support Request
- User's Manual
- Certification
- Release Note
- Product Image
- Quick Sales Guide
- Success Story
- Comparison Matrix

- Spec Search
- White Paper
- New Release
- Event Conference
- RMA Request Form
- Technical Support Request


 
 
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